What is a paint by numbers kit?
A paint by numbers kit is a creative activity that provides you with a complete set to create beautiful paintings. The kit typically includes a canvas with a pre-printed outline or framework of the image you’ll be painting. Each section of the canvas is labeled with a number that corresponds to a specific paint color.
The process is simple: you follow the provided pattern, filling in each numbered area with the corresponding color. As you progress, you’ll witness the intricate details of your artwork emerging, resulting in a stunning finished piece.
Painting by numbers offers a fun and accessible way for both beginners and experienced painters to create impressive paintings with ease. It allows you to enjoy the artistic process while producing a visually captivating masterpiece.
How does it work?
1 – Numbers are indicated on each canvas.
2 – Each number represents the color of the provided paint pot on the reference chart
3 – Fill in the numbered space with the corresponding numbered color.
4 – Follow the numbers, become the painter!
Is my photo good enough to use?
To ensure the best possible outcome for your paint by numbers order, we recommend following these guidelines when selecting a photo:
1 – Opt for a photo that is of good quality. A clear and sharp image will translate into a more detailed and accurate paint by numbers result.
2 – Choose a photo with a relatively uncluttered background. A simple background allows the main subject of the photo to stand out and be captured more effectively in the painting.
3 – For family pictures, it is advisable to limit the number of people to five or fewer. This ensures a better quality paint by numbers outcome, as too many subjects can result in a crowded and less detailed final artwork.
4 – High-quality close-up photos with good lighting tend to yield the best results. These photos capture the subject’s details and colors more accurately, leading to a more impressive finished painting.
5 – Avoid using photos taken indoors in low light or photos taken outdoors against strong backlighting. Such lighting conditions can affect the clarity and overall quality of the paint by numbers result.
We carefully review each photo received with an order, and if necessary, we will contact you via email to request a different photo. However, it is recommended to take the initiative and ensure that you upload the best photo you have from the start.
If we do request a new photo, please respond promptly to our email to avoid any delays in the delivery of your order.
Please be aware that if we notify you that the original photo may not result in a high-quality canvas art, and you refuse to provide a replacement, we cannot offer a refund. It is your responsibility to ensure that you are satisfied with the photo you provide.
Please note that providing a high-quality photo is the customer’s responsibility, and while we review orders, it is not our responsibility to pursue you for a better photo. Examples showcased on our website were created using high-quality photos and may not reflect the outcome of low-quality photo submissions.
What is in the kit?
- 1x Numbered acrylic paint set (About 24 different colors, depending on the painting)
- 1x Numbered high-quality linen canvas
- 1x set of 3 paint brushes (1x small, 1x medium, 1x large)
- Reference paper and a copy of the canvas so you can follow up on the numbers easily.
Processing And Shipping Time Frame?
US Orders: Most orders are generally produced and ready to ship within 2-6 business days. This can increase to up to 15 days during busy periods and sales periods.
UK Orders: Same as above for the production time. 2-6 business days, and then the shipping takes 7-14 days.
International Orders: the production time frame is the same as before but the shipping takes for Canada, and Australia, Up to 20 days. and for Europe and the rest of the world, the shipping may take Up to 25 working days.
Time frame = Processing time + shipping time.
Due to the high volume of orders we are currently experiencing, there may be delays in the delivery of your package. We sincerely appreciate your patience and ongoing support for our products during this time.
Rest assured that as soon as your order is prepared for shipment and handed over to the transport provider, you will receive an email notification containing your tracking number. This tracking number will enable you to monitor the progress of your package during transit. If for some reason your tracking number doesn’t work please don’t hesitate to contact us at: [email protected]
In the event that you notice the tracking number showing no updates for a consecutive period of more than five days, we kindly ask you to contact our support team via email. Our dedicated team will promptly address the issue and work towards resolving any concerns you may have regarding the status of your delivery.
We apologize for any inconvenience caused by potential delays and assure you that we are doing our utmost to ensure a smooth and timely delivery of your order. Thank you for your understanding and cooperation.
Where do you ship from?
As our paintings are made on demand, please note that they are exclusively produced in China and select countries in Asia. Consequently, all orders are shipped from China. However, we want to assure you that we work with reputable shipping companies that have established partnerships with well-known postal services such as the US Postal Service, Royal Mail, Aramex, Canada Post, Fastway, Hermes, and others.
By collaborating with these reliable shipping companies, we strive to ensure a secure and efficient delivery of your orders. These partnerships enable us to leverage the extensive networks and capabilities of these postal services, guaranteeing that your package reaches its destination in a timely manner.
We understand the importance of a smooth shipping process, and our aim is to provide you with a seamless experience from the moment you place your order until it arrives at your doorstep. We appreciate your trust in our services and the patience you have shown throughout the shipping process.
I ordered multiple products in one order, will they arrive together?
In most cases, you can expect to receive all items from your order in a single parcel. However, there are instances where the weight of the package exceeds the recommended limit for transportation. In such situations, we may need to ship the paintings separately.
This means that you might receive one painting before the other. Please note that this is a logistical measure to ensure the safe and timely delivery of your artwork. Rest assured that we are actively working to complete and ship the remaining painting as soon as possible.
We understand the anticipation of receiving your entire order at once, and we apologize for any inconvenience caused by the separate shipments. Our goal is to provide you with the best service and deliver a complete and satisfying experience.
If you have any questions or concerns about the shipping process or the status of your order, please don’t hesitate to reach out to our support team at: [email protected]
We appreciate your understanding and patience as we strive to deliver your artwork to you in the most efficient way possible.
Payments
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard, American Express, and more. We also accept PayPal payments.
Customer Support
Why is no one replying to my emails?
During busy periods, such as festive seasons, sales, and promotions, we receive a significant influx of emails beyond our usual volume. As a result, we kindly ask for your understanding and patience, allowing us 2-3 business days to respond to your initial email inquiry.
To ensure fairness and efficiency, we operate on a first-in-first-out policy while also implementing a priority response system. This means that your inquiry will be addressed in the order it was received. Sending a follow-up email shortly after your initial inquiry may inadvertently push your email to the back of the queue, which is not ideal for either of us.
We genuinely value your time and strive to provide a prompt and satisfactory responses to all customer inquiries. By refraining from sending multiple emails about the same matter, you enable us to address your concerns more effectively and ensure a smoother communication process.
Please be assured that we are committed to addressing your inquiries as quickly as possible while maintaining the quality of our customer service. We appreciate your cooperation and look forward to assisting you in a timely manner.
Cancellation, Returns & Refunds
How do I cancel an order?
If you recently placed an order and wish to cancel it, please contact our support team via email at [email protected]. They will assist you in processing the cancellation. However, it’s important to note that a service fee of $5 will be deducted from your payment for this cancellation request.
Please be aware that orders canceled after 24 hours from the time of purchase will be subject to a 40% production and administration fee. This fee covers the costs associated with the production process and administrative tasks that have already been undertaken.
While we strive to accommodate your cancellation requests, it’s essential to understand that once a product has been shipped, it cannot be canceled or refunded. Therefore, we encourage you to reach out to our support team as soon as possible if you wish to cancel your order.
We value your satisfaction and will make every effort to assist you with your cancellation request within the specified timeframes. Please contact our support team via email, and they will guide you through the process.
How do I change my order?
If you have recently placed an order and need to make changes to it, please reach out to us via email at [email protected]. Our support team will assist you in processing the necessary modifications.
Please keep in mind that once products have been processed, they cannot be modified. Therefore, it is crucial to notify us as soon as possible if you require any changes to your order.
In the case of incorrect addresses, we kindly request that you contact us within 24 hours following your order placement. This allows us to promptly correct any errors or missing information in the address. Our system automatically updates the address provided by customers, but it’s essential to ensure accuracy, including details like the zip code or apartment number.
To ensure a smooth and efficient order fulfillment process, please email our support team with any change requests or address corrections. We are committed to providing excellent customer service and will do our best to accommodate your needs.
The product I received is not the one I ordered?
While it is a rare occurrence, if you have received the wrong product in your order, please contact us directly via email at [email protected]. Our support team will promptly assist you in exchanging the incorrect item with the correct one, and there will be no additional charges for the replacement.
We understand the importance of receiving the right product, and we apologize for any inconvenience caused by the error. Rest assured that we are committed to resolving the issue and ensuring your satisfaction with your purchase.
Your satisfaction is our top priority, and we appreciate your understanding as we work to rectify the situation promptly. Please reach out to our support team at the provided email address, and we will be more than happy to assist you in resolving the issue with the wrong product delivery.
My product arrived damaged. What can I do?
Multiple delivery service providers would handle the parcel badly increasing the chance of having the order damaged during transit. Once the product gets delivered, it is important that you inspect it before signing off for receipt of goods with the carrier. If you notice that the product is damaged, make sure to add a note claim on the receipt and file for a damage claim to the delivery service provider immediately and contact us by email at [email protected]. That is the only way to ensure that the delivery service provider remains responsible for the replacement.
Do you offer refunds?
As your order is 100% unique and custom-made for you, we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy. If you received an incorrect or damaged item, let us know and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quickly as we can.
How to make a return
If for any reason you are not satisfied with your purchase, items that meet the return parameters can be returned within 14 days of receiving the order.
Proceed by sending an email to [email protected] following these instructions:
- In the subject line of the email, indicate the order number and the problem encountered (PRODUCT TO REND ORDER NUMBER _______).
- Describe your reasons in the body of the email, and include pictures if possible.
You will be contacted within 24/48h by our operator to resolve the issue.
You will be responsible for the shipping costs and you will need to provide us with a tracking number. The company will not be held responsible for lost or undelivered returns without identification and traceability.
*If the return request is made after 14 days after receiving the order, Paintbynumbers-australia.com will reserve the right to refuse the exchange/refund request.
Does the tracking link that was provided to you marked ”delivered” but was not actually delivered?
First of all, check that the address you provided at checkout is correct. (You can check through the order confirmation and shipping confirmation emails that we send for each individual order)
If the address you provided at checkout is correct, try calling the post office closest to your home to be sure that it was not delivered there by mistake or due to your lack of presence at home during the delivery phase. If they don’t answer the phone, you can contact the postal services by email.
We remind you that it will be necessary to call the post office or send an email, before writing to us to ensure that we can help you with the resolution of your problem we will need to have a confirmation that it was a courier error.
For any other information or question do not hesitate to contact us at [email protected]